Right of Returns
You are entitled to cancel this contract within 14 days without having to provide a reason. You must cancel within 14 days from the day
- on which you or a third party designated by you (not including the carrier) took possession of the products or
- on which you or a third party designated by you (not including the carrier) took possession of the final product within an order comprising multiple products that arrived in multiple deliveries despite forming part of the same original order.
- If you wish to exercise your right to cancel this contract, you must inform us of this decision by sending us a clear statement (e.g. by post, fax, or email) using the following contact details:
Gottseidank GmbH & Co. KG
Schleißheimer Straße 263
Tel.: +49 (0)89 358 999 18 0
Fax: +49 (0)89 358 999 18 99
You can use our standard cancellation form if you wish, but this is not a requirement.
- You just need to ensure that you have sent us notification of your wish to exercise your right to cancel the contract within the 14-day cancellation period.
Next steps after cancellation
Should you decide to cancel this contract, we will refund any payments we have received from you, including delivery costs (with the exception of any additional costs incurred by you choosing not to use our standard economy delivery service), as soon as possible and within a maximum of 14 days from the day on which we receive notification of your request to cancel this contract. We will refund the money we owe you using the same payment method you used for the original transaction unless we have come to an alternative agreement with you. Regardless of the payment method, you will never be charged fees on your refund. We have the right to refuse to process the refund until we have received the products being returned or until you have provided us with proof that you have returned the products to us, whichever is the earliest.
You must return the products to us as soon as possible and at the latest within 14 days from the day on which you sent us notification of your request to cancel this contract. You just need to ensure that you have sent us the products within those 14 days.
We will cover the costs of returning the products to us. However, we regret that we are not able to offer free returns if you are based outside of the EU.
You will only need to compensate us for any loss in a product’s value if this has been caused by the product being handled in any way beyond that which is necessary to check its quality, features and functionality.
Schleißheimer Straße 273 Munich
Monday - Friday 11:00 - 19:00
Saturday 11:00 - 17:00
Petersplatz 8 Munich
Monday - Friday 10:30 - 18:30
Saturday 10:30 - 19:00